Project requests
How to Write a Good Project Request
A clear project request helps contractors decide whether the work fits their services and respond with fewer assumptions. You do not need to diagnose the problem yourself. You do need to describe what you can see, what you want to change, and what practical details may affect the work.
By Hands2Hands Published and last updated
Describe what you know—not what you have to guess
Begin with the problem or project in plain language. Say what is happening, where it is happening, when you first noticed it, and what outcome you want. If you are unsure of the cause, say so rather than choosing a diagnosis that may send the request in the wrong direction.
For example, “Water appears below the kitchen sink when the faucet runs” gives a plumber observable information. “Replace the drain pipe” assumes a solution before the source of the leak has been confirmed.
- Current condition: What do you see, hear, smell, or experience?
- Location: Which room, floor, exterior area, fixture, or system is involved?
- Desired result: Are you seeking a repair, replacement, installation, inspection, or advice on options?
Add the details that shape the work
Choose the closest service and project type available in Hands2Hands. Add measurements, quantities, model numbers, material types, or access details when you know them. These details help a contractor understand the likely scope, but approximate information should be labeled as approximate.
Mention practical constraints such as stairs, limited parking, occupied rooms, pets, building access, or work that must coordinate with another contractor. Do not include alarm codes, lockbox combinations, or other security information in a public or broadly visible description.
Use photos when they clarify the request
Wide photos can show context; closer photos can show damage, labels, connections, or finishes. Good lighting and a few useful angles are usually more helpful than many nearly identical images.
Review every image before uploading. Remove mail, documents, faces, license plates, access codes, family photos, or anything else you do not want associated with the project.
Be realistic about timing and access
State when you would like the work done and whether the date is flexible. If the issue is urgent, explain the practical reason without exaggerating it. Contractors can then assess availability and tell you whether an inspection, permit, ordered material, or another step may affect the schedule.
If the contractor will need access to a utility room, attic, crawlspace, roof, gated building, or occupied unit, mention that early. Save exact entry instructions for a private conversation with the contractor you choose.
Explain your priorities
If you are balancing durability, appearance, timing, disruption, or a budget you have already set, explain which factors matter most. A contractor can respond more usefully when they know whether you want a like-for-like repair, several options, or a longer-term upgrade.
Avoid asking only, “How much will this cost?” without enough scope. A useful response depends on what is being repaired or installed, the conditions on site, the materials, and the desired result.
Choose how you want to hear from pros
With open bidding, eligible pros may review the request and send responses while the request is open. With direct hire, you choose contractors to invite after reviewing their profiles. Either way, a complete request gives the contractor a stronger starting point and reduces avoidable follow-up.
Before you publish, read the request once from the perspective of someone who has never seen your home. If they can understand the problem, location, desired outcome, timing, and important constraints, the request is ready.
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